Refunds and Returns. 

 

Refunds

Returns are not accepted for change of mind so please choose your purchase carefully.

All care and consideration is taken  in the packaging and posting of your product. Unfortunately from this point we have no control and trust that Australia Post will deliver your item as it was sent.

Returns must be actioned within 7 days of receiving your product.

To be eligible your item must be unused, in the same condition that you received it and in the original packaging. You will be responsible for paying your return shipping costs. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  

 

Shipping returns

To return your product, you should mail your product to:

At Random Photography

3 Grange Street Hamilton Victoria 3300

You will be responsible for paying for your own shipping costs for returning your item. The initial shipping cost when you purchased your item will be refunded only.  

When you return your product  you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at {[email protected] } for questions related to refunds and returns.